SHIPPING, RETURNS & EXCHANGES
Welcome to Euphoric! We want to ensure that you have an exceptional shopping experience. Please review our shipping and returns policy below.
Shipping Policy
1. Shipping Destinations:
We currently ship to [insert your shipping locations, e.g., the United States, Canada, and select international destinations].
2. Shipping Rates:
Shipping rates are calculated at checkout based on your location and the weight of your order.
Free standard shipping is available on orders over $100 within Australia. And orders over $200 for international countries (USA, Canada, Europe).
3. Shipping Times:
Processing Time: Orders are processed within 1-2 business days.
Standard Shipping: Typically takes 5-7 business days.
Express Shipping: Available at an additional cost, with delivery within 2-3 business days.
Please note that delivery times may vary based on your location and external factors such as customs processing for international orders.
4. Order Tracking:
Once your order is shipped, you will receive a confirmation email with a tracking number from the carrier to monitor your shipment's progress.
5. International Shipping:
International orders may be subject to customs fees, taxes, and duties, which are the responsibility of the customer. These fees vary by country.
Returns & Exchanges
1. Return Policy:
If you are not satisfied with your purchase, we accept returns within 30 days of the delivery date.
Items must be unused, unworn, and in their original condition with all tags attached.
2. Return Process:
To initiate a return, please contact us at info@euphoric-online.com with your order number and reason for the return.
Once your return is approved, we will provide you with a return shipping label and instructions on how to send the item(s) back.
Original shipping costs are non-refundable, and a return shipping fee will be deducted from your refund unless the return is due to a defective or incorrect item.
3. Refunds:
Refunds will be processed within 5-7 business days after we receive and inspect the returned item(s).
The refund will be issued to the original payment method. Depending on your bank, it may take additional time for the refund to reflect in your account.
4. Exchanges:
We offer exchanges for different sizes or colors of the same item. If you wish to exchange your item, please contact our customer service team at info@euphoric-online.com.
Exchanges are subject to product availability. If the desired item is unavailable, we will issue a refund.
5. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately at info@euphoric-online.com with your order number and a photo of the issue. We will work to resolve the problem as quickly as possible, either by replacing the item or issuing a full refund.
6. Return Shipping Costs:
For domestic returns, a return shipping fee will be deducted from your refund unless the return is due to a defective or incorrect item.
International return shipping costs are the responsibility of the customer, unless the return is due to a defective or incorrect item.
7. Contact Us:
For any questions or concerns regarding shipping or returns, please reach out to our customer service team at info@euphoric-online.com. We’re here to help!