FAQ

Here are some frequently asked questions that we receive at Euphoric. We hope that these can attend your concerns. If you did not find the answer on this page or on this website, please contact us at info@euphoric-online.com and we will get back to you as soon as we can.

 

1. What sizes do you offer?

We offer a range of sizes to accommodate different body types. Our standard sizes at the moment range from SMALL to LARGE. Please refer to our size guide for specific measurements to find the best fit.

 

2. How do I know what size to order?

We recommend using our size guide, which provides detailed measurements for each size. If you're between sizes or unsure, consider the fit you prefer (e.g., relaxed or snug). If you would prefer something more snug and fitted then we recommend going one size down to your normal size. You can also contact our customer service team for personalised advice.

 

3. What materials are your clothes made from?

Our clothing is made from high-quality materials, including 100% Pima cotton, scuba fabric. Each product page includes specific details about the fabric and care instructions.

 

4. How should I care for my Euphoric clothing?

We recommend following the care instructions on the garment label. Generally, most of our items can be machine washed in cold water and we do not recommend you tumble dry our garments. Avoid using bleach and ironing directly on any logos or embellishments.

 

5. Do you offer international shipping?

Yes, we ship to select international destinations. Shipping costs and delivery times will vary based on your location. Please check our Shipping Policy for more details.

 

6. Can I track my order?

Yes, once your order has shipped, you will receive a confirmation email from the carrier with a tracking number. You can use this number to track your package's progress.

 

7. What is your return policy?

We accept returns within 30 days of delivery for unused, unworn items in their original condition. Please visit our Returns Policy for more details on how to initiate a return.

 

8. How long does it take to process a return?

Once we receive your return, it typically takes 5-7 business days to process your refund. You will receive a confirmation email once the refund has been issued.

 

9. Can I exchange an item?

Yes, we offer exchanges for different sizes or colors of the same item, subject to availability. Please contact our customer service team at info@euphoric-online.com to arrange an exchange.

 

10. What should I do if I receive a damaged or defective item?

We’re sorry for the inconvenience. Please contact us at info@euphoric-online.com immediately with your order number and a photo of the damaged or defective item, and we will resolve the issue as quickly as possible.

  

11. How do I contact customer service?

You can reach our customer service team via email at info@euphoric-online.com. We are available from 8am till 5pm everyday and are happy to assist with any questions or concerns.

 

12. Do you restock sold-out items?

We do our best to restock popular items, but availability can vary. If an item you love is sold out, consider signing up for restock notifications on the product page.

 

13. Can I cancel or modify my order after placing it?

We strive to process orders quickly, so if you need to cancel or make changes, please contact us as soon as possible. We cannot guarantee modifications once the order is in processing, but we will do our best to assist you.

 

14. Are your products sustainable?

We are committed to sustainability and use eco-friendly materials and practices where possible.